The Important Bits

Candle Care


For best results when lighting for the first time, allow wax to melt to the sides of the jar, ensuring a consistent burn and prevention of the dreaded "tunnelling" Light your candle in a well-ventilated room, away from draughts or fans, which can cause sooting (black marks on the vessel) or rapid, uneven burning Maximum recommended burn time is 4 hrs per burn Keep the wax pool clear of wick trimmings and matches, as debris in the wax can act as a secondary wick. Centre and straighten the wick after blowing out the flame using a snuffer. A candle which has been burning too long can cause wick migration. If you see a flaming wick come close to the vessel wall, blow it out and straighten the wick to prevent vessels cracking. Long or crooked wicks can create high flames, smoking or sooting. Trimming the wick to 5mm (when the wax has set) is the easiest way to prevent this. Make sure you stop burning your candle when 10mm of wax remains at the bottom, keeping an eye on a burning candle when the wax is low CAUTION - candle tins and glasses will be HOT when wax is molten, DO NOT attempt to move the candle until cool




Delivery Information


We aim to dispatch all orders within 2 working days of payment being received. We carefully pack your order to ensure it arrives in perfect condition. All items are gift wrapped in grey tissue. We charge the following rates for postage within the UK:
- Standard (3 Working Days) - £3.95
- Next Day (1 Working Day Guaranteed) - £9.95

We now ship internationally.
- Europe Tracked & Signed (Europe: 5–7 working days) - £11
- Europe Tracked & Signed parcels over 2kg (Europe: 5–7 working days) - £17
- International Tracked & Signed (7–10 working days) - £15


All orders will be shipped during Monday - Friday.
Please allow up to 5 working days to receive your order. Some items will require a signature upon arrival, and larger items or orders may be sent via a courier service with different lead times. Standard and Express UK delivery estimates are not guaranteed. International delivery estimates are not guaranteed




Returns & Refunds Policy


We want our customers to be completely confident when ordering from us, so if you are not completely satisfied for whatever reason, you may return items (in their original condition, unless damaged or faulty) within 14 days for a refund. We can only offer an exchange in the event of an item being faulty or damaged. In this case, the exchange will be for the same product only. If you would like a different item then a new order must be placed All returned items will be refunded within 2 working days of us receiving them, minus the cost of the initial postage fee (except in the case of a faulty or damaged item) Unfortunately we are unable to offer returns, refunds or exchanges on any personalised, made to order items, excluding when damage is incurred in transit or the item is found to be faulty If you do wish to return an item, contact us first within the 14 days to receive our instructions. It is your responsibility to return items using a secure postage method, and sufficient packaging to ensure the order is returned in the original condition. The item is your responsibility until we receive it, and you a are responsible to pay the cost of the returns postage Refunds will be made to the original payment method




Terms & Conditions


1. OUR PRODUCTS
1.1 We make every effort to ensure that product colours, designs and descriptions are as accurate as possible on the website. However, due to constraints of digital reproduction, we cannot guarantee exact depiction and variations may occur.
1.2 It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

2. ORDERING FROM SNOOTY FOX VINTAGE
2.1 Payment for all orders is made at the point of sale, and not at the point of dispatch.
2.2 By making a purchase, you specifically authorise Snooty Fox Vintage to submit information to PayPal or Square for authorisation.
2.3 If your PayPal or Square declines authorisation for any reason, Snooty Fox Vintage cannot be held liable for any delay in dispatch or non-delivery.
2.4 All payments are processed and authorised by PayPal or Square (for credit or debit card payments).
2.5 All sensitive credit or debit card data entered at checkout is processed and saved on Square’s secure servers.
3. DELIVERY
3.1 Our products can be delivered to any country listed in the shipping section of the checkout page of our website.
3.2 Delivery options and charges are shown at cart when you select the destination country from the dropdown list.
3.3 We reserve the right to cancel your order due to postage restrictions imposed on us by Royal Mail or other delivery provider used.
3.4 Most orders are delivered by Royal Mail, but sometimes we have to use alternative delivery companies. Proof of delivery is not usually obtained and a signature is not usually required upon delivery.
3.5 You can find estimated delivery times on our Delivery + Returns section, but actual delivery times may vary for you depending on:
– our stock availability;
– your delivery address;
– problems or delays processing your payment; and
– circumstances impacting delivery by the postal service.
3.6 We reserve the right to use alternative delivery methods without prior notification. Alternative delivery methods may require a signature upon delivery.
3.7 You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders.
3.8 We cannot accept a claim for loss unless at least 10 working days for items posted to the UK, 20 working days for items posted to Europe, or 25 working days for items to the rest of the world have passed from the due delivery date.
3.9 It is your responsibility to report all lost or undelivered boxes in writing (by email to enquiries@snootyfoxvintage.com or using our postal address: Snooty Fox Vintage, The Stables & Motor House, Haworth Art Gallery, Hollins Lane, Baxenden, Lancashire BB5 2JS) within 30 working days of the expected day of delivery.
3.10 In the unlikely event your order is lost or undelivered, we reserve the right to either send you a replacement order, or issue a refund using the same payment method you originally used.
3.11 If your order does not fit through your letterbox and you are out when it is delivered, Royal Mail or an alternative delivery company should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. We cannot be held responsible for refunding or replacing the box if this process has not been followed. Once you have received a card with information about collection or re-delivery, it is solely your responsibility to arrange to receive your delivery.
3.12 It is your responsibility to ensure your delivery address is accurate and correct at the time of order. If an error is made Snooty Fox Vintage will not refund or credit for any orders delivered to the wrong location.
3.13 We reserve the right to cancel your order if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable. Nothing in this section affects your legal rights.

4. CANCELLATION
4.1 We endeavour to dispatch all orders within 2 working days from when your order is placed and the payment is received.
4.2 You may cancel your contract with Snooty Fox Vintage and return an item(s) to us for a full refund (minus the original delivery costs), within 14 days of receiving your order.
4.2.1 To cancel your order you must notify us in writing by email to enquiries@snootyfoxvintage.com quoting your name and order reference number. Below you can find a sample cancellation form that you can copy and use to contact us:
To: Snooty Fox Vintage, Snooty Fox Vintage, The Stables & Motor House, Haworth Art Gallery, Hollins Lane, Baxenden, Lancashire BB5 2JS, enquiries@snootyfoxvintage.com:
I/We* hereby give notice that I/We* cancel my/our contract of sale of the following goods* —,
Ordered on* / received on*,
 Name of consumer(s),
 Address of consumer(s),
 Date
*Delete as appropriate

4.2.2 In the event of an order cancellation on your part (a return within 14 days), you are required to cover the cost of returning the item(s) to Snooty Fox Vintage. We cannot reimburse you for this cost unless the item is faulty or has been damaged in transit.
4.2.3 In the unlikely case your order is faulty or has been damaged in transit, please contact us at your earliest opportunity by emailing enquiries@snootyfoxvintage.com. We will either replace the damaged item and dispatch it free of charge within 2 working days, or refund the price you paid for the item including postage.
4.2.4 We reserve the right to require proof of damage: You can either photograph the damage and email it to us at enquiries@snootyfoxvintage.com, or return the item to our postal address (which we will supply to you). If the item is found to be faulty or damaged, we will refund the price you paid for it, and reimburse you for the returns postage. If the item is found not to be faulty or damaged, we cannot refund you for the item, or reimburse you for the return postage costs.
4.2.5 Once an item has been dispatched, we’re not able to accept returns or exchanges for items that have been personalised or made to order, unless that item has been damaged in transit or is found to be faulty.
4.3 In the event of a cancellation, we will reimburse you without undue delay and within 14 days from the day we receive the returned items or, if earlier, 14 days from the day we receive a proof of postage of your returned order from you. We will reimburse you using the same payment method you used originally.
4.4 Snooty Fox Vintage reserve the right to cancel the contract between the customer, in an unlikely case, if:
– we have insufficient stock to deliver the goods you have ordered;
– we are not able to deliver to your area; or
– one or more of the products you have ordered has a pricing, description or technical issue.

5. WITHDRAWAL OF PRODUCTS
5.1 We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.

6. COUPON CODES DISCLAIMER
6.1 Coupon codes issued can only be used until their expiry date.
6.2 The offer can only be used once against a purchase and coupon codes cannot be used in conjunction with any other promotional offer such as discount offers, products reduced in price, sample sale or seasonal sale.
6.3 Snooty Fox Vintage reserves the right to remove coupon codes without warning due to insufficient stock, technical issues or misuse of a coupon code.
6.4 Coupon codes issued can only be used in conjunction with any specified terms and conditions of use.
6.5 Snooty Fox Vintage reserves the right to change or alter specified terms and conditions of use at any time without prior notice.
6.6 Snooty Fox Vintage reserves the right to cancel orders if Snooty Fox Vintage finds a coupon code has been misused or used against the coupon code’s terms and conditions of use without prior notice.

7. PRIVACY
7.1 We respect your privacy rights and recognise the importance of protecting the information we collect about you. The information you provide will only allow us to process orders efficiently; and to alert you to new products, special offers and news relating to Snooty Fox Vintage.
7.2 We will never share your information with parties outside our organisation (except if required by law, court order or law enforcement authority).
7.3 If at any point you would like to remove yourself from our database, just email us on: enquiries@snootyfoxvintage.com

8. INTELLECTUAL PROPERTY
8.1 By using this site, you acknowledge that all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belong to Snooty Fox Vintage or our suppliers.
8.2 All designs, text and images of Snooty Fox Vintage’s products provided on the website are protected by copyright and may be reproduced only on websites which provide links to www.snootyfoxvintage.com and where the material is clearly credited to Snooty Fox Vintage, or otherwise only by the written permission of Snooty Fox Vintage.
8.3 Snooty Fox Vintage reserves the right to request any intellectual property, including but not limited to images, text, icons, videos and other media, be edited or removed when reproduced on other websites, printed or digital mediums.

9. THIRD PARTY LINKS

9.1 We are not responsible for the content of any off-Site pages or any other sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other sites that you visit.

10. LEGAL STATEMENT

10.1This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed and construed in accordance with the laws of England and Wales. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

10.2 Snooty Fox Vintage’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Snooty Fox Vintage to the customer.
10.3 Snooty Fox Vintage shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way.
10.4 Snooty Fox Vintage cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.
10.5 If any term of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such part shall be deemed not to form part of the Agreement but the legality, validity or enforceability of the remainder of the Agreement shall not be affected.

11. CHANGES TO WEBSITE TERMS

11.1We reserve the right, in our sole discretion, to change the Website Terms at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such Website Terms. We may, with or without prior notice, terminate any of the rights granted by these Website Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

12. NON-WAIVER

12.1 No failure to exercise and no delay on our part in exercising any of our rights, remedies, powers or privileges under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on our part.

13. CONTACT US
13.1 You can email us at any time at: enquiries@snootyfoxvintage.com
13.2 Our postal address is: Snooty Fox Vintage, The Stables & Motor House, Haworth Art Gallery, Hollins Lane, Baxenden, Lancashire BB5 2JS (please do not use this address for any communications other than those related to an order you have placed).





Contact Us:

Snooty Fox Vintage Limited

The Stables & Motor House

Haworth Art Gallery

Hollins Lane

Baxenden

Lancashire BB5 2JS

enquiries@snootyfoxvintage.com

07897537918

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©2018 by Snooty Fox Vintage Limited