returns & refund policy

We want our customers to be completely confident when ordering from us, so if you are not completely satisfied for whatever reason, you may return items within 14 days for a refund.  All we ask is that you follow the guidelines below:

 

1. Before you return any item, please contact us for a returns authorisation number.  Please provide your name, contact details and order number.  Please also enclose this number in your returns parcel.  Once you have requested to return an item, we will send you full details on where to return it.  Returns received outside the above time frames are accepted at the discretion of Snooty Fox Vintage

 

2. Items must be returned unused, in the same condition that you received them.  They must be in the original packaging and in a sealable condition.  Items not in the same condition will not be accepted for a refund or exchange

 

3. We cannot accept any candles or wax based items that have been lit, melted any oils, diffusers or room sprays (home colognes), bath and body care items must be returned full and reeds unused

 

4. We regret that any postage costs incurred in delivering your order to you are non-refundable

 

5. Please return items to the address provided with your returns authorisation number.  We cannot accept responsibility for returned goods until they are delivered to us. Therefore we recommend using recorded delivery and using a service which includes insurance to the value of items being returned

 

6. Due to the perishable nature of fresh flowers, Snooty Fox Vintage is unable to accept any returns for fresh flower orders.  We guarantee seven days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery please contact us at enquiries@snootyfoxvintage.com

 

7.  Refunds will be made to the debit/credit card that was used for the original purchase.  If the card is no longer valid, please make direct arrangements

 

8.  We aim to process your refund quickly, usually within 10 working days of the receipt of goods.  During busy periods e.g. Christmas, it may take longer however; all refunds will be completed within 30 days of receipt of goods returned to us, subject to meeting the above guidelines

 

9. None of these guidelines affect your statutory rights

Contact Us:

Snooty Fox Vintage Limited

The Stables & Motor House

Haworth Art Gallery

Hollins Lane

Baxenden

Lancashire BB5 2JS

enquiries@snootyfoxvintage.com

07897537918

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©2018 by Snooty Fox Vintage Limited